Shipping policy

Shipping & Delivery Policy

Effective Date: July 7, 2026

Trading Entity: Naplux Sleep (New Zealand Only)

At Naplux, we specialize in delivering premium-engineered mattresses, bases, and sleep accessories directly to your home without luxury store markups. Because we focus entirely on serving our local communities, we operate exclusively within New Zealand. We do not ship internationally or sell to customers outside of New Zealand.

1. Shipping Rates & Free Delivery Thresholds

We work to keep shipping fees fair and transparent. We offer two clear paths to unlock completely Free Shipping on your order:

Order Type / Combination Purchase Value Applicable Shipping Cost
Contains ANY Mattress (Plus any additional items) Any Value 100% FREE SHIPPING
General Order (Accessories, Headboards, Sofas, or Bases) $99.00 or Above 100% FREE SHIPPING
Small Order (Accessories, single items under threshold) Under $99.00 Variable Regional Fee (Calculated live at checkout)

How Variable Regional Fees Work

For general orders falling below the $99 baseline threshold, shipping rates are calculated dynamically at checkout. These charges vary region-to-region based on the total dimensions, structural weight of the freight, and the final delivery address distance from our main fulfillment depot in Wiri, Auckland.

2. Expected Delivery Timeframes

Our standard transit pipeline operates between 2 to 10 business days from the date your transaction is confirmed.

  • Auckland Metro Areas: Enjoy our fastest fulfillment tier. Because our primary depot is located in South Auckland, deliveries to Auckland metropolitan addresses typically arrive on the swift end of our timeline.

  • Regional & Rural (RD) Areas: Deliveries to rural, remote, or South Island destinations will require additional transit time. Final drop-off timing depends entirely on local regional courier hubs and their specific delivery cycles.

3. The Delivery Journey: What to Expect

To ensure a seamless experience from the checkout counter to your bedroom, your shipment follows this structured delivery framework:

1.Order Confirmation: Immediate.

Once your payment is validated via our secure Shopify Checkout platform, you will receive an automated order confirmation email containing your tax invoice and purchase breakdown.

2.Depot Dispatched: 1 - 2 Business Days.

Our logistics team packs and transfers your order to our specialized freight network at 18 Noel Burnside Road, Wiri. You will receive an updated email containing a unique tracking link.

3.Tracking Integration: Transit Stage.

You can track the physical movement of your items through the carrier network. For heavy items like mattresses and bases, the delivery provider may contact you via email or phone to confirm a drop-off window.

4.Final Boundary Delivery: 2 - 10 Business Days.

The carrier delivers your items directly to your property boundary. Under standard health and safety protocols, delivery drivers are contracted to deliver to ground floor entranceways or structural boundaries only.

1.Order Confirmation:Immediate.

Once your payment is validated via our secure Shopify Checkout platform, you will receive an automated order confirmation email containing your tax invoice and purchase breakdown.

2.Depot Dispatched:1 - 2 Business Days.

Our logistics team packs and transfers your order to our specialized freight network at 18 Noel Burnside Road, Wiri. You will receive an updated email containing a unique tracking link.

3.Tracking Integration:Transit Stage.

You can track the physical movement of your items through the carrier network. For heavy items like mattresses and bases, the delivery provider may contact you via email or phone to confirm a drop-off window.

4.Final Boundary Delivery:2 - 10 Business Days.

The carrier delivers your items directly to your property boundary. Under standard health and safety protocols, delivery drivers are contracted to deliver to ground floor entranceways or structural boundaries only.

4. Crucial Delivery Terms & Conditions

  • Address Restrictions: We require a valid, physical residential or commercial New Zealand address to complete standard deliveries. We are completely unable to deliver to P.O. Boxes or Private Bags due to the structural dimensions of mattress and furniture freight.

  • Unforeseen Delays: While we strive to meet our 2-to-10 business day delivery target, occasional transit delays caused by severe weather events, regional road closures, or temporary carrier network constraints can occur. We appreciate your patience and will proactively communicate any known systemic disruptions.

  • Receiving Heavy Goods: Mattresses, sofas, and bed bases are heavy items. We highly recommend ensuring at least two able-bodied individuals are present on delivery day to safely move the products inside your home.

5. Contact Logistics Support

If you need to verify tracking codes, adjust a delivery address, or discuss custom commercial freight requirements, please contact our local operations team:

  • Operations Base: 18 Noel Burnside Road, Wiri, Auckland 2025

  • Support Email: contact@naplux.co.nz

  • Helpline: +64 226063010

  • Store Platform Portal: www.naplux.co.nz/pages/help-support